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Former Member
Feb 18, 2009 at 07:31 AM

Latest Texts of Reply not appended into mail notification.

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Hello,

I have configured Service Desk with mail notifications.

Action is defined as to execute when saving the document.

When I add comments to the "REPLY" and save the service desk ticket, mails trigger correctly to respected persons, but these mails do not contain the lateset comments added.

Pls suggest solution.

Thanks.