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Jun 26, 2018 at 09:02 AM

C4S - How to perform In-house Repairs Process and inbound the equipment to own inventory.

529 Views Last edit Jun 28, 2018 at 05:44 PM 3 rev

Hi Experts,

How SAP Hybris Service Cloud can be used to manage an in-house repair process ?

1. Start from a service ticket/request

2. Return parts/equipment.

3. Repair them (Refurbishment process)

4. Update the inventory with the refurbished equipment/item that is the item is NOT to be returned to customer but will be with company's(own) warehouse.

Kindly advice on approach to achieve the above.

Also, let us know if this is expected to come in future releases.


Rishikesh Sah