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Former Member
Feb 18, 2009 at 07:04 AM

How to add another tab/column in support message for SLA product?

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Dear SAP expert,

Now i am done on create new SLA product and maintain hours, priority.

I would like to attach this SLA product with support message as the solman can calculate response and completed time/date.

In support message only have two tab which is FAST ENTRY and TRANSACTION DATA. I have saw before there should be another tab call "ITEM DATA" which can assign SLA product on it.

Please advice how do i configure to make the ITEM DATA attach with my support message?

Thanks

regards,

ng chong chuan