KM Page Not Working For Some Users

Hello Folks,

I created a home page in portal, which has HTML pages in KM and i accesing those html pages by custom coding in JSP and also using javascript.

The custom iview is able to retrive the html files from km, but the problem is it is working only for specific users and for some users its showing portal error.

When i create a iview and when i click on preview i am able to see the home page, but when i delta link the iview to page and page to role, only some users are able to see the page and some are not able to see the page.

Your suggestions are welcome.

Thanks & Regards

Kumar

SAP Managed Tags:
PORTAL Administration and Development

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Accepted Solutions (0)

Answers (3)

Hi,

May be some users have full control permissions and some users have read permissions. If lifetime is enabled then read permission users cannot see the document tha is expired.

Try to disable the life time of that KM folder which contains html document.

Raghu

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Hello,

@eduardo

The permissions were given to role, iview and pages too, still its not working

@micheal

Here are the error messages i took from the portal log

#1.#00188BE564EA00820000007E00005B9F0004630EDFFBFD79#1234815445367#com.sap.portal.prt.request#sap.com/irj#com.sap.portal.prt.request#Z091862#43415##n/a##586c4cb0fc6211ddc1d800188be564ea#Thread[PRT-Async 0,5,PRT-Async]##0#0#Error#1#/System/Server#Java###Exception in PortalRequestManager.dispatchRequest without timeout

[EXCEPTION]

#1#com.sapportals.portal.prt.component.PortalComponentException: Original exception: at pagelet._sapportalsjsp_Welcome.doContent(_sapportalsjsp_Welcome.java:57) at pagelet._sapportalsjsp_Welcome.service(_sapportalsjsp_Welcome.java:31) at com.sapportals.portal.prt.core.broker.PortalComponentItemFacade.service(PortalComponentItemFacade.java:360) at com.sapportals.portal.prt.core.broker.PortalComponentItem.service(PortalComponentItem.java:934) at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:435) at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:527) at com.sapportals.portal.prt.core.async.AsyncPortalComponentResponse.include(AsyncPortalComponentResponse.java:680) at com.sapportals.portal.htmlb.page.JSPDynPage.doOutput(JSPDynPage.java:76) at com.sapportals.htmlb.page.PageProcessor.handleRequest(PageProcessor.java:133) at com.sapportals.portal.htmlb.page.PageProcessorComponent.doContent(PageProcessorComponent.java:134) at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209) at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114) at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328) at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136) at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable$1$DoDispatchRequest.run(AsyncIncludeRunnable.java:375) at java.security.AccessController.doPrivileged(AccessController.java:231) at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable.run(AsyncIncludeRunnable.java:388) at com.sapportals.portal.prt.core.async.ThreadContextRunnable.run(ThreadContextRunnable.java:164) at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:729) at java.lang.Thread.run(Thread.java:838) Caused by: java.lang.NullPointerException at pagelet._sapportalsjsp_Welcome.subDoContent(_sapportalsjsp_Welcome.java:526) at pagelet._sapportalsjsp_Welcome.doContent(_sapportalsjsp_Welcome.java:51) at pagelet._sapportalsjsp_Welcome.service(_sapportalsjsp_Welcome.java:31) at com.sapportals.portal.prt.core.broker.PortalComponentItemFacade.service(PortalComponentItemFacade.java:360) at com.sapportals.portal.prt.core.broker.PortalComponentItem.service(PortalComponentItem.java:934) at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:435) at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:527) at com.sapportals.portal.prt.core.async.AsyncPortalComponentResponse.include(AsyncPortalComponentResponse.java:680) at com.sapportals.portal.htmlb.page.JSPDynPage.doOutput(JSPDynPage.java:76) at com.sapportals.htmlb.page.PageProcessor.handleRequest(PageProcessor.java:133) at com.sapportals.portal.htmlb.page.PageProcessorComponent.doContent(PageProcessorComponent.java:134) at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209) at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114) at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328) at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136) at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable$1$DoDispatchRequest.run(AsyncIncludeRunnable.java:375) at java.security.AccessController.doPrivileged(AccessController.java:231) at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable.run(AsyncIncludeRunnable.java:388) at com.sapportals.portal.prt.core.async.ThreadContextRunnable.run(ThreadContextRunnable.java:164) at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:729) at java.lang.Thread.run(Thread.java:838) # #1.#00188BE564EA00820000007F00005B9F0004630EDFFC000A#1234815445368#com.sap.portal.portal#sap.com/irj#com.sap.portal.portal#Z091862#43415##n/a##586c4cb0fc6211ddc1d800188be564ea#Thread[PRT-Async 0,5,PRT-Async]##0#0#Error#1#/System/Server#Java###Exception ID:02:17_16/02/09_0110_13934850 [EXCEPTION] #1#com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Resource

Component : pcd:portal_content/com.verizon.vzb.fl_nSAP_Portal/com.verizon.vzb.fl_Golden_Client_0_0_0/com.verizon.vzb.fl_VZB_Roles/com.verizon.vzb.fl_Home/com.verizon.vzb.rl_VZB_nSAP_Employees/com.verizon.vzb.ws_Welcome/com.verizon.vzb.ws_welcome/com.verizon.vzb.pg_Home/com.verizon.vzb.iv_KMWelcomePage

Component class : com.vsg.Welcome

User : z091862

at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:973)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:444)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:527)

at com.sapportals.portal.prt.core.async.AsyncPortalComponentResponse.include(AsyncPortalComponentResponse.java:680)

at com.sapportals.portal.htmlb.page.JSPDynPage.doOutput(JSPDynPage.java:76)

at com.sapportals.htmlb.page.PageProcessor.handleRequest(PageProcessor.java:133)

at com.sapportals.portal.htmlb.page.PageProcessorComponent.doContent(PageProcessorComponent.java:134)

at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)

at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable$1$DoDispatchRequest.run(AsyncIncludeRunnable.java:375)

at java.security.AccessController.doPrivileged(AccessController.java:231)

at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable.run(AsyncIncludeRunnable.java:388)

at com.sapportals.portal.prt.core.async.ThreadContextRunnable.run(ThreadContextRunnable.java:164)

at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:729)

at java.lang.Thread.run(Thread.java:838)

Caused by: com.sapportals.portal.prt.component.PortalComponentException: Original exception:

at pagelet._sapportalsjsp_Welcome.doContent(_sapportalsjsp_Welcome.java:57)

at pagelet._sapportalsjsp_Welcome.service(_sapportalsjsp_Welcome.java:31)

at com.sapportals.portal.prt.core.broker.PortalComponentItemFacade.service(PortalComponentItemFacade.java:360)

at com.sapportals.portal.prt.core.broker.PortalComponentItem.service(PortalComponentItem.java:934)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:435)