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Former Member
Feb 17, 2009 at 03:40 PM

loose track of invoice to credit once changed to "service"

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Please explain, this is a question from a customer, this is not the first time we have been asked this, do you have a solutionl.

when you would like to create a "AR credit memo" as a "copy to or from" but it is damaged and should not affect inventory, you change to "service" once this is done the link to the invoice is broken. is there anyway to keep the link betwen the invoice and the credit ??

when a customer sends a debit for an item that is damaged/broken, I need to issue the credit referiing to the original invoice and system should be asking me u201Creturn to stock yes or nou201Du2026..at the moment credit department tells me that if I do not want it back in stock they have to issue a u201Cserviceu201D credit note. By doing it this way, I cannot track damaged goods to debit my suppliers or how much goods we do not put back in stock.