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Former Member
Feb 17, 2009 at 06:39 AM

Outbound Email not linked to corresponding Ineraction Record

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Hi Guys,

Here i am facing an intermittent issue with Outbound Emails and Interaction Records

We are workin on CRM 5.0 Web IC.

Steps are:

1. Agent interacts with the BP

2. Creates an Email and SAVEs it as Draft

3. ENDs the contact (by pressing End button)

This creates Interaction Record.

When Agent searches for this IR, and opens it, the Email is no where to be found.

But, an entry for this email exists in the table SOOD.

This means, the email is existing, the interaction record is also existing, but the link between the two is missing.

Can anyone of you please be a star and guide me with resolutions/ possible steps for resultion to this issue.

Helpful posts will be surely rewarded 😊

Regards,

Sharif.