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Former Member
Feb 17, 2009 at 06:14 AM

Ticket History Search - CRM

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Hi,

I have a customized CRM ticket history search which consists of 15 fields using webdynpro. Ticket history search is used to search the tickets which are created using crmd_order.

Ticket history search module consists of both customized (like company name, Main-category and Sub-category and standard fields). I am facing the problem to give search functionality for all the 15 combinations which is 15! (factorial).

I have used standard function module in the class CRM_SERVICE_PROCESSES_SEARCH. This function module dosnt include customized fields. So there is no link between customized and standard function module.

Can anybody suggest me how to give search functionality for all possible fields.

Thanks.