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Feb 17, 2009 at 06:08 AM

Setup and Configuration for a Solution Manager instance

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I am setting up a Solution Manager instance for a client in Australia.

Currently there is no reference client that I am aware of in Australia for Solution Manager. So this is extremely important to get it right. Also I am an independent contractor, so I am unable to call on any in-house experts from a consulting firm for help.

So I am looking for answers from some experts who have done this before.

Had some training on Solution Manager back in 2002.

Our client wants to setup the solution manager instance to monitor 9 SAP instances

- 3 R/3, DEV, Q/A, PROD

- 3 BI, DEV, Q/A, PROD

- 3 Enterprise Portal, DEV, Q/A, PROD

Solution Manager is running in a separate instance for all those listed above.

In addition to the above the client would also like to user the service desk function of Solution Manager for in-house support of SAP, and push to service desk request onto their support partner and/or SAP directly.

Question:

1) Is it better to use the Solution Manager client 001 or create a separate client for the customer?

2) How would you as the expert configure the service desk component to push service desk requests to the support partner (a 3rd party Service Desk Tool or another Solution Manager instance), and allow the customer to choose to send the request direct to SAP?

3) The client would also like to use the Solution Manager Instance as the CUA environment, is this advisable?

Kind Regards

David Cooper