NOTIF_CREATE components

[Former Member]

Hi all,

I'm setting up Service Desk functionallity and I'm facing a problem when trying to create a new message.

From the simple message window (create support message from help menu) I can create a message to service desk with no problem. But when using the service desk notificataion creator (notif_create) I cannot fill all of the required fields since, when I try to select a component from the components field, it returns nothing. No errors, just don't have the possibility to choose nothing, same applies on the web form for this.

What do you think this might be?

Thanks in advance,

Ricardo

[Former Member · Accepted solution]

Hello Ricardo,

As I told u earlier u need a connection to SAP to get that done

but SAP has turnaround for this too

Refer to note 616556.The note says

"You can import the attached transport request into the Solution Manager clients if there is no connection to the SAP Front End.

The data in the request is updated intermittently by SAP. SAP accepts no responsibility for the data in the request being up-to-date.

To obtain the current SAP components, we recommend that you set up an SAP Front End connection and retrieve the data from the SAP Front End"

Get this done and your issue is resloved

Cheers

Rohit

[Former Member · Accepted solution]

Thank you, this should solve the problem, I will take a look at it in no time. If you can also reply to my other question I would appreciate that also..

Also, another off thread little question:

I created a configuration project for service desk on spro_admin on development environment. Then configured all the basic steps for service desk. Now how can move things to quality? Is it enough to create a project transport or do I need anything else?

Regards,

Ricardo

[Former Member]

Did you complete all basic service desk customizing?

Do you have any entries in your ibase? (Tx: IB52 -> Installed Base "1" -> Enter)

If you got no entries here goto tx: DSWP, select your solution and perform "Initial Datatransfer For IBase" from the "Edit" menu.

Regards

[Former Member]

Christian,

Yes, I have components (the SAP systems) defined on IB52 for SOL_MAN_DATA_REP (1). This is how the system dropdowns when creating a ticket are populated. But no other components are shown. Only have system IDs like "KD2 0020305197 110". This brings me another question. Can I define other objects that are not a SAP system?

E.g. - When creating a new ticket, when I select the system/ibase or the camponent field, how can I select something like Process A instead of SAP System A. I mean, I can have an issue on a web project and want to report on that instead of telling it is a sap component issue. Is this possible to be done? If so, can you provide an example?

Regards to all to the quick replies!

Ricardo

[Former Member]

Hello Ricardo,

Here is the solution:

In transaction NOTIF_CREATE, no values are displayed for the components in the F4 help.

Call transaction SOLUTION_MANAGER or DSWP.

Choose: Edit -> Get SAP components

or start the program DSWP_GET_CSN_COMPONENTS.

Call transaction SE38.

Enter the program DSWP_GET_CSN_COMPONENTS

Choose Execute (F8).

Please refer to note 824640

Let me if this helps

Rohit Goyal

[Former Member]

Rohit,

Thanks for your answer. I've tried running the program but got

RFC Error: Error when opening an RFC connection

Message no. SOLAR009

Is a SSO connection to SAP required to run this? How can I fix this?

Thanks in advance.

Ricardo

[Former Member]

have u tested the connection to SAP through the RFC?

I will look into the issue and get back to you.Also have u tried thro. DSWP ->edit->Get SAP components

but i guess connection to SAP is required

Rohit

[Former Member]

Rohit,

I've tried both from the "Get SAP Components" from the solution manager transaction and from running the program directly. Same error on both. I've looked on the note you suggested, the same steps are stated there.

I do not understand why must this have a connection to SAP, and what is the difference from this components from the components I can choose (with no problem) when creating a normal support message (from the help menu for example). Is there any way to customize this / deactivate this option?

Also, will be glad to ear from your findings on how to fix this.

Regards,

Ricardo

[Former Member]

yes,you will need the connection to SAP working for this t get refreshed.

Let me know of any questions

Rohit