CRM 5.0
Trying to email a Mail form from CRM_ERMS_MAILFORMS from a transaction
Created a mailform in CRM_ERMS_MAILFORMS
In the IMG step CRMC_ACTION_DEF I created a action definition with processing type = External Communication
Form Name = mailform created in CRM_ERMS_MAILFORMS
Form Type = Smart Forms
Format = ????? (can any of these be used? or new one needs created?)
Personalization type = 5 recipient specific
I define a condition and it is found in sales document but it errors
There error I get is The BAdI implementation for DOC_PERSONALIZE_BCS could not be called.
So I think I am missing a couple of steps but not sure how to tie this all together. Could not find any other post or blogs on how to perform.