Transfer emails from Outlook to CRM

[Former Member]

Hello

Where I can fined document about the capability to transfer emails from Outlook to CRM.

I have heard somthing a bout "one 2 one"??

Thanks

Merav

[kiruthika_raghunathan · Accepted solution]

Hello Merav,

Please check the link where you can get a overal picture about one- one emailing.

http://help.sap.com/saphelp_crm50/helpdata/en/31/a09a40f2162b54e10000000a1550b0/frameset.htm

Regards,

Kiruthika

[Former Member · Accepted solution]

Hi

Thanks it was very helpful.

Do you know how i can see all the incoming email in CRM 7.0?

Can i use ERMS rules for those incoming Email?

Best Regards

Merav

Edited by: Lina Daniel on Feb 16, 2009 8:41 AM

[former_member290439 · Accepted solution]

Hi Merav,

Sure. You can use either Agent Inbox workflow or ERMS workflow to route the email to a specific Org.Unit, so that the agents can view the emails in their Agent Inbox.

For More details about Agent Inbox, please refer to the below link from SAP Help Portal:

[http://help.sap.com/saphelp_crm70/helpdata/EN/46/22e6e9ed6c5872e10000000a11466f/frameset.htm]

And regarding ERMS, you can configure a ERMS Rule to Route the incoming email to a Specific Org/Position, based upon some condition.

For More details about ERMS, please refer to the below link from SAP Help Portal:

[http://help.sap.com/saphelp_crm70/helpdata/EN/46/1c4dd9f3ec5873e10000000a11466f/frameset.htm]

Hope this information helps.

With Best Regards,

Vinod

[Former Member]

OSS has some helpful notes

Note 546147 - SMTP plug-in: MS Exchange sends only to port 25

Note 455140 - Configuration of e-mail, fax, paging or SMS using SMTP

Note 940882 - ERMS FAQ Note