Hi -
We are on SAP EHP1 for SAP Netweaver 7.0. The service desk is through URL. While testing this, we came across some fields on the ' new message ' screen like 'reported by', 'processor', ' category' and ' subject' in the middle of the new message screen. My guess is reported by and processor should be on the message processor screen and not on the customer screen.
Can someone throw light as what fields would be the best on customer and message processor screens?
Also there is an 'Additional information' tab in between the problem description and attachments tab in customer message screen. How do we remove that?
Any/all help is much appreciated.