Hello,
we don't have satellite systems connected to our solution manager system. Therefore we want to give our customers the possibility to create messages for some specifc components via bsp /sap/bc/bsp/sap/dswpnotifcreate/msg_new.do.
We have created an user for login to the solution manager and an corresponding business partner.
But i have some troubles with message handling.
1. I created several customer systems in our ibase.Than i give permission for that customer systems in the ibase with a copy of role SAP_SUPPDESK_CREATE. After that i created some business partners as "business partner (gen.)". In the tab "identification" i entered
IDTYPE = CRM001
Identnumber =
Now the user can log to the system, but after he entered the correct system and client, he have to choose a "reported by" User form a drop-down List.
I want, that this mapping ist done by the system without the possibility to choose.
The user can´t see his reported messages.
2.) In the transaction monitor there are only the status "new", "in process" "sent to sap" and "confirmed" active. We want to use the inactive status "Customer action" and "proposed solution".
What must it do ?
Thank you
Heiko