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Former Member
Feb 12, 2009 at 07:24 AM

Groupware Integration for sync of meeting requests and contacts

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Hi,

We have a requirement in our project, can someone please confirm that this can be acheived with server based groupware integration.

1. Metting requests: Whenever we create activities(of type review), a meeting request should be sent to all the attendees and should block the calander of the attendee.

2. User should be able to see the availablility of the attendee, like scheduling assistant in outlook.

3. Meeting requests should be sent from a generic ID rather than the individual ids. (eg., crmsupport)

4.Contacts should be synchronized automatically between SAP CRM to Outlook private folders and vice versa.

We are currently implementing CRM 6.0.

We are finding a challenge from our basis team that they cant provide generic access for accessing the contacts on the exchange server.

Can anyone please guide us how to go about this. Will server based groupware integration work for this scenario..

Regards,

Karunakar.