Skip to Content
0
Former Member
Feb 09, 2009 at 06:25 PM

inbound email in interaction record

47 Views

Hi experts,

I use workflow WS 14000164 to process incoming email. I would expect somehow to have the mail in BP interaction record. I can see the workitem and the attached email in WebClient Inbox but I do not see it in interaction record. Which solution does the standard provide?

I am using CRM2007.

Best regards,

Patrick