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Former Member
Feb 09, 2009 at 05:30 PM

Login error with Windows AD authentication

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Hi All

We use Windows AD authentication. It is a very simple setup. We validate our users against one Windows AD group called "BI_Users". Everything is working fine. There is just one user (so far) who is not able to login.

She gets the following error

"Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again.u201D

I checked to make sure she is member of this BI_User group on AD.

I tried to remove her name from CMC and add back in and when i entered her login name it did find her and showed complete name. That means the process of adding users does recognize her name in the group. So i wonder why at the login it fails to recognize her!

Any pointers?

thanks