I am getting BP assignment problem in service desk. i successfully config. almost all features of service desk in my solman server. now when any new user create any service msg from satellite server (PRD) then "Reported By " BP not pick automatically. however if i use to any old user (user with which i tested full service desk while configuration) everything is fine.
When " Reported by " BP filled blank , same time if i check in "Transactional data" , user id is showing that place.
please suggest , if any job or settings need to recheck.