Skip to Content
Former Member
Feb 09, 2009 at 07:46 AM

BP not picking in new user


Hi All,

I am getting BP assignment problem in service desk. i successfully config. almost all features of service desk in my solman server. now when any new user create any service msg from satellite server (PRD) then "Reported By " BP not pick automatically. however if i use to any old user (user with which i tested full service desk while configuration) everything is fine.

When " Reported by " BP filled blank , same time if i check in "Transactional data" , user id is showing that place.

please suggest , if any job or settings need to recheck.