BP not picking in new user

[Former Member]

Hi All,

I am getting BP assignment problem in service desk. i successfully config. almost all features of service desk in my solman server. now when any new user create any service msg from satellite server (PRD) then "Reported By " BP not pick automatically. however if i use to any old user (user with which i tested full service desk while configuration) everything is fine.

When " Reported by " BP filled blank , same time if i check in "Transactional data" , user id is showing that place.

please suggest , if any job or settings need to recheck.

Regards

Andrew

[Former Member · Accepted solution]

Not sure if you have already checked this SDN Forum

And Also This Blog for reference...

/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i

Check your partner determination procedure...

Let us know

[Former Member · Accepted solution]

Hi Amit,

Thanks for response , My issue is bit different in respect of your ref. link. i am facing problem of assignment of BP for few PRD users however few users BP come in Reported By when they log service msg from PRD.

Is all satellite users required SAP user id in solution manager also ?

bcoz yet i only provide few users SAP user id in Solution manager server which belongs to PRD server also.rest users from satellite server having only BP generated in solution independent mode.

regards

andrew

[raguraman_c · Accepted solution]

Hi,

I had already provided the answer and the background working details of the same.Did you create BP for your new PRD user?

That will solve your problem.

Feel free to revert back.

-=-Ragu

[Former Member · Accepted solution]

Please confirm, IS it require to have user id on solution manager also for each PRD (Satellite server) user.

[Former Member · Accepted solution]

Please suggest.........

[Former Member · Accepted solution]

You need a business partner.

A dialog user (SU01 user) is only required if that person should work in Solution Manager.

What you need: the business partner in Sol Man needs to be "linked" to the user in PRD which is done via Identification Numbers ("Identification" tab in tx: BP)

For all users created via BG_GEN this is done automatically. But if you add an user in PRD afterwards you need to do the assignement for this BP/user manually (or add this user by calling tx: BG_GEN again)

Regards

[Former Member · Accepted solution]

Hi Christian ,

I created BP in with respect of all PRD server user. but when i create service msg. from satellite server (PRD) , service msg create with warning " Message 123456 created in Support Desk System

with following error: User ********* does not exist".

If i create a respective user in solman then error does not come.

please suggest.

Regards

Andrew

[Former Member · Accepted solution]

Tx: DNO_CUST04

Did you set NO_USER_CHECK = X ?

Regards

[Former Member · Accepted solution]

In my solution manager

NO_USER_CHECK=1 and its not changeable.

need to check in satellite server also ??

[Former Member · Accepted solution]

please suggest ......

[Former Member · Accepted solution]

This is only set in Sol Man.

Double click the entry and you will get a screen to change it if necessary.

/cheers

[Former Member · Accepted solution]

So i need to put

Field Name= NO_USER_CHECK

Seq.=1

Description=No Existence Check for User

Field Value=X

please confirm.

[Former Member · Accepted solution]

Correct.

[raguraman_c]

Hi,

For any new user created you need to create a corresponding BP from DSWP --> Edit --> Business Partners. Once this is done. you should be able to see the "Reported By" field filled automatically.

Check Page 8 in [this document|https://websmp205.sap-ag.de/~sapdownload/011000358700001197002005E/Addtional_Information.pdf]

This will solve your problem.

Feel free to revert back.

-=-Ragu

[Former Member]

Hi Ragu,

I added all Users with TC BP_Gen , so that end user BP will be solution independent.

So i think no need to go with DSWP>Edit> create BP.

same time all old tested users pick BP in reported by.

Regards