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Feb 06, 2009 at 02:19 PM

Is it possible to use Solution Manager Service Desk functionality for IT.

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Hi ,

We are currently in SAP implementation phase and evaluating Helpdesk software. I know service desk is available for SAP components. We would like to have single help desk software for SAP and non SAP components, Therefore I would like to know if Solution Manager Service desk functionality can be used to support non sap components example - infrastructure support (Network, OS, and DB etc.).

If yes how can i include infrastructure components in service desk?

Best Regards

Mohammed Ashraf