I am having a problem trying to use a user with ICWC. I have created an employee in ERP which has been distributed to CRM via PFAL. The BP in CRM is linked to the CRM user ID in the identification tab. The BP has the Employee role (BUP003).
When I launch and login to CRM ICWC using this employee as the IC Agent I get the following error when trying to create a service ticket:
Partner <> (IC Agent) is not an employee
You may only use employee for assigning partner function IC Agent. Partner <> must be assigned to a central person.
Can anyone advise what data is missing?