Partner must be assigned to a Central Person

[Former Member]

Hi All

I am having a problem trying to use a user with ICWC. I have created an employee in ERP which has been distributed to CRM via PFAL. The BP in CRM is linked to the CRM user ID in the identification tab. The BP has the Employee role (BUP003).

When I launch and login to CRM ICWC using this employee as the IC Agent I get the following error when trying to create a service ticket:

Error:

Partner <> (IC Agent) is not an employee

Diagnosis:

You may only use employee for assigning partner function IC Agent. Partner <> must be assigned to a central person.

Can anyone advise what data is missing?

Thanks

Mark

[Former Member]

Yes,

The employee (BP) has been added to the org structure. The Org structure shows the BP and the linked SAP user.

I checked the HRMD_ABA idoc and it processed correctly (although I cannot verify if the contents are correct). I checked SLG1 and there are no errors relating to the transfer of the HR data.

[Former Member]

Do you have the BP assigned to a position in the org structure? This is done via transaction "PPOMA_CRM". And if you did configure this, did you make sure to select the employee BP instead another one?