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Difference between service request ticket and field service ticket

Jun 22 at 12:06 PM

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Difference between Service Request Ticket and Field Service Ticket:
For a project, I have created a service request ticket as the main ticket. For the project I have to send colleague for install the device to customer. In addition, the customer needs training. do I have to create 2 sub-tickets?

thanks for your help

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Best Answer
Prasanth Sarma Aryasomayajula
Jul 11 at 09:52 PM
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Not necessarily , you might want to refer the concepts of Tickets for the same.

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