Hello,
in the mail form editor of CRM 2007 you may maintain different text elements containing specific text and maintain a condition whether this text element should be determined or not.
I've got two questions about this:
(1) When editing the structure, you've got no overview how the mail will look like - unless you perform a test send. In the WYSIWYG editor you can only watch one text element at a time. Is there no way to retrieve some kind of WYSIWYG version of all text elements, maybe with hints about the conditions?
(2) Is it possible to solve this kind of requirement for a text in the mail form:
Dear (text version 1 - should be triggered for MALE contact person)(text version 1 - should be triggered for FEMALE contact person) ... means, an "inline condition"?
Thanks & regards
Wolfgang