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Feb 05, 2009 at 12:23 PM

Web client: directly reply to e-mail imported into CRM

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Hello,

I've got a question regarding e-mail integration in CRM 2007 / 7.0:

Is it possible to directly reply to the e-mail as soon as it has been manually imported into the system using the "transfer" button in the web ui? When opening such an e-mail - at least with business role SALESPRO - you can assign it to an account and to a contact (if not derived automatically based on the sender's address) and link it to an object like an opportunity. However, you're not able to press any button like "reply" where a new activity containing the original e-mail text gets created. Is this possible in role SALESPRO (means, a role not using the IC frame) or using an IC role or not even there?

Kind regards

Wolfgang