Hi,
Good day.
Our system always hit the error "Illegal access to the viewer, please use a valid url.", the normal fixing way as suggestion, restart the Tomcat Server / Web Intelligence Processing Server. But this not the permanent solution.
I checked on the blog, it mention maybe it is sizing issue. I've allocated 16gb on the BI Server, but still facing same issue.
Error from CMC Monitoring:
- WebIntelligenceProcessingServer.Memory high threhold count=2 Caution Threshold>=1
Need your help to take a look the root cause, and how to fix it permanent.
Here is the metrics for WIPS.
- Operating System Windows Server 2008 6.2 CPU Type AMD64
- CPUs 8
- RAM (MB) 16,381.035
- Local Time Monday, June 18, 2018 9:55:18 AM SGT
- Disk Size (GB) 99.873
- Used Disk Space (GB) 40.86
- Version 14.1.6.1702
- Start Time Monday, June 18, 2018 9:49:27 AM SGT
- PID 9264
- Host Name
- Host IP Address
- Request Port 51002
- Busy Server Threads 2
- Auditing Metrics
- Current Number of Auditing Events in the Queue 0
- Web Intelligence Processing Service Metrics
- Cache size (Kb) 470963
- Number of out-of-date documents in cache 340
- Cache high mark count 0
- CPU usage (%) 10
- Total CPU time (seconds) 569
- Memory high threshold count 0
- Memory max threshold count 0
- Virtual memory size (Mb) 444
- Current number of client calls 1
- Number of remote extension errors 0
- Current number of tasks 1
- Total number of client calls 472
- Total number of tasks 268
- Idle time (seconds) 0
- Current number of active sessions 2
- Number of documents opened from cache 0
- Number of documents 2
- Current number of sessions 3
- Number of document swap 0
- Number of swapped documents 0
- Number of sessions timeout 0
- Total number of sessions 30
- Number of users 2
- Number of active threads 0
- Total number of threads 5
Thank you!