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Jun 18, 2018 at 02:10 AM

Illegal access to the viewer, please use a valid url.

253 Views Last edit Jun 18, 2018 at 11:44 AM 4 rev

Hi,

Good day.

Our system always hit the error "Illegal access to the viewer, please use a valid url.", the normal fixing way as suggestion, restart the Tomcat Server / Web Intelligence Processing Server. But this not the permanent solution.

I checked on the blog, it mention maybe it is sizing issue. I've allocated 16gb on the BI Server, but still facing same issue.

Error from CMC Monitoring:

  • WebIntelligenceProcessingServer.Memory high threhold count=2 Caution Threshold>=1

Need your help to take a look the root cause, and how to fix it permanent.

Here is the metrics for WIPS.

  • Operating System Windows Server 2008 6.2 CPU Type AMD64
  • CPUs 8
  • RAM (MB) 16,381.035
  • Local Time Monday, June 18, 2018 9:55:18 AM SGT
  • Disk Size (GB) 99.873
  • Used Disk Space (GB) 40.86
  • Version 14.1.6.1702
  • Start Time Monday, June 18, 2018 9:49:27 AM SGT
  • PID 9264
  • Host Name
  • Host IP Address
  • Request Port 51002
  • Busy Server Threads 2
  • Auditing Metrics
  • Current Number of Auditing Events in the Queue 0
  • Web Intelligence Processing Service Metrics
  • Cache size (Kb) 470963
  • Number of out-of-date documents in cache 340
  • Cache high mark count 0
  • CPU usage (%) 10
  • Total CPU time (seconds) 569
  • Memory high threshold count 0
  • Memory max threshold count 0
  • Virtual memory size (Mb) 444
  • Current number of client calls 1
  • Number of remote extension errors 0
  • Current number of tasks 1
  • Total number of client calls 472
  • Total number of tasks 268
  • Idle time (seconds) 0
  • Current number of active sessions 2
  • Number of documents opened from cache 0
  • Number of documents 2
  • Current number of sessions 3
  • Number of document swap 0
  • Number of swapped documents 0
  • Number of sessions timeout 0
  • Total number of sessions 30
  • Number of users 2
  • Number of active threads 0
  • Total number of threads 5

Thank you!