on 02-05-2009 11:30 AM
Hi,
I'm working at VAR Solution Manager 7.0 SP17.
When I create a support message from satelllite system or workcenter this support message is created successfully but when I open it at crm_dno_monitor I get two errors:
Pricing data for partner 323 could not be read.
Enter a Currency
About detail error:
Diagnosis
The attempt to read the pricing data for the current, valid business partner from the customer master was unsuccessful.
The access was carried out with sales organization 'O 50000721', distribution channel '' and division ''
If you have maintained a sales area conversion in R/3 that must be loaded per download into the CRM System (tables SMOTVTA and SMOTVKOS), this sales area is converted before the actual access.
System Response
The document is incorrect until the pricing data can be determined.
Procedure
The pricing view is probably missing for your business partner in the customer master. Maintain this data. To do this, you can call up transaction BP for maintaining the business partner. In the locator select your business partner and load it by double-clicking. Choose the "sold-to party" role. Press the "sales area" button and choose the sales area given above. Maintain the incorrect data in the billing data screen.
I know the error reason but I don't know how to solve it. About errors:
BP 323 is the sold-to party so if I go to TA bp->323->sold-to party role->button "sales area data" -> Sales area->Sales Organization any value appears. The same to Distribution Channel field
I know that this error is generated by ppoma_crm configuration so at this TA my conf is:
tab function->checkbox sales->checked Sales Organization
tab function->checkbox service->checked Service Organization
tab attributes->checked Obj. Permitted in Determination
tab attributes->country->ES
Check consistency->green
tab function->service->local->checked service team
tab attributes-> sales -> NO checked Obj. Permitted in Determination
tab attributes-> service -> checked Obj. Permitted in Determination
Check consistency->green
tab attributes-> service -> checked Obj. Permitted in Determination
Check consistency->green
Please could you help me?
Thanks and Regards.
Raul
Hi,
I've created a new Sales Organization and Distribution Channel with CRM team(CRM colleagues) helpful.
Thanks and Regards
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Raul,
Just got to spro
CRM--master data---org management
here create
Division
Distribution channel
Combination of Distribution Channel
Now wil you get the same as discussed,
Regards
Prakhar
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Hi Prakhar,
I've checked this parameters and it contains values
spro->CRM->master data->org management->Division Settings->Define Divisions:
Division Description
00 Product Division 00
01 Product Division 01
10 Product Division 10
20 Product Division 20
spro->CRM->master data->org management->Organizational Data for Sales Scenario->Define Distribution Channels
Dist. Chan. Description
01 Distribution channel 01
spro->CRM->master data->org management->Organizational Data for Sales Scenario->Define Combination of Distribution Channel and Division
01 Distribution channel 01 01 Product Division 01
Regards
Raul
Hi,
I am surprised that it is trying to calculate a price on your transaction type. Are you using the standard transaction type SLFN?
/Anders
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Hi Anders,
Yes, I'm using transaction type SLFN.
Text Det. Procedure: SLFC0001
Partner Determ.Proc.: SLFC0001
Status Profile: SLFC0001
Org. Data Prof.:SLFN00000002
Partner Function ORG: Sold-To Party
Date Profile:SLFN_HEADER
Action Profile:AI_SDK_STANDARD
In my opinion problem is related ppoma_crm
Thanks and Regards
Raul
Hi Raul,
In the your case just login to solman
enter BP tcode here
enter BP No and go inside it....choose role SOLD TO PARTY and then click sales area
Maintain Sales Area by clicking the CHOOSE Sales AREA Tab
In the below screen choose the tab billing
Maintain
Cust pric procedure "standard"
Exchange rate type "curr exchange rate"
currency ...as for u...like INR or EUR..etc.
Hope this will solve problem
Regards
Prakhar
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Hi Prakhar,
Thanks for your reply but there is a issue...
When I'm at TA bp->323 business partner->sold-to party role-> change view -> button "Sales Area Data"->at the area "Sales Area"->"Sales Organization" and "Distribution Channel" field are empty and I haven't any value to input. So, billing tab isn't editable until I don't fill value at sales area.
In conclusion, first I have to fill "sales area" data but I don't know how.
Thanks and Regards
Raul
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