Portal error pcd:portal_content/every_user/general/defaultDesktop/framework

[Former Member]

Dear Experts,

When we are trying to login to portal it is showing the following error

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Portal Runtime Error

An exception occurred while processing a request for :

iView : pcd:portal_content/every_user/general/defaultDesktop/frameworkPages/frameworkpage/com.sap.portal.toolAreaiView

Component Name : com.sap.portal.navigation.toolarea.default

The exception was logged. Inform your system administrator..

Exception id: 10:06_05/02/09_0065_13109950

See the details for the exception ID in the log file

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I have no idea to resolve the issue. Can you guide me regarding this.

For your information

1) Apart from this error portal is working fine.

2) If we try to log off it is not working.

Please guide me.

Regards,

Partha

[Former Member]

Thank you all

[Former Member]

HI,

There could be some error in Tool area iView. If you don't require it, you can remove its visibility. Open Portal Content -> Content provided by SAP -> End user content -> Default frameworkpage. Open the page. The iViews are listed. Uncheck the box for visible option of tool area iView. Then save the page. Refresh the page or Relogin to portal. If you are using Search option in tool area, reply back. Else this itself could solve the issue.

Regards,

Harini S

[Former Member]

Hi Harini,

Thankssssssss a lottttt. It is really been very helpful, by the right path is

Open Portal Content -> Content provided by SAP -> End user content --> standard portal users --> Dehault framework

Can you kindly answer the following question

1) What is the functionality of this iView .. as I want to know what could be the effect

2)If I want it to be visible then what is the way to resolve the issue

Thanks and regards,

Partha

[Former Member]

Hi,

This iView is used for TREX search and display collaboration link. If you are not integrating TREX, then this iView is not required. In case you are using one of these options, then you can keep this iView visible. To make it visible, follow same process and check the box and save. From there itself, you can select the iView by marking the checkbox and preview it. Once error comes up, check the defaultTrace file in the server.

Drive:/usr/sap/<SID>/<instance_number>/j2ee/cluster/server<X>/log/defaultTrace.trc

Check the latest defaultTrace by date and time. (Hint: It will be the smallest file by size). You can scroll last to the file and check which is causing the error. It could be permissions issue or some other issues.

Regards,

Harini S