SAP Marketing Cloud - C4C Integration - Get Activity Details from C4C

[SCHNEIDERT]

Dear Experts,

when Hybris Marketing Cloud is integrated with C4C it is possible to create phone calls/appointments/tasks in C4C via campaigns in the SAP Marketing Cloud.

When I create a campaign in Marketing I choose for example the action "create phone call".

As mentioned in the Application Help the details for that phone call (e.g. Category & Priority) should be taken from the connected C4C and I should be able to choose them from a dropdown menu.

In my case these details are not correctly taken from C4C. See examples below:

Priorities for a Phone Call in C4C:

Priorities for a Phone Call in Marketing:

Categories for a Phone Call in C4C:

Categories for a Phone Call in Marketing:

So how can I get all the categories and priorities from C4C into my Marketing Cloud? Is it possible to rename the priority statuses in Marketing? Are they retrieved via an OData service from C4C on the fly? Or how does that scenario work?

Hope someone can help.

Best regards

Tobias

[former_member657430]

Hi schneidert,

did you get any specific solution for your query, as I also need to replicate same scenario i.e. Replicate business activity in terms of Phone call,appointment from Marketing Cloud to C4C and vice versa.

can IFlow - Replicate Business Activity from SAP Marketing be used.

Regards,

Saurabh

[former_member87164]

Hi Tobias,

Please check link,

https://help.sap.com/http.svc/rc/458b77f3adbd436ab2e3c6473132237c/1708/en-US/IntC4ChybrisMktCloudvia...

Br,

Keshav

[SCHNEIDERT]

Hi Keshav,

I can't find anything in the guide that helps me solve that problem.

Usually the priority codes and duration should be retrieved from the connected C4C-system.

Best regards

Tobias