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Former Member

EWALERT task fails

Hi, I'm working in a VAR SAP with Solution Manager SP17.

I'm connecting a customer to Solution Manager and I've checked that:

- addons are correctly updated.

- report RTCCTOOL works fine

- transaction oss1 connects to SAP

- rfc saposs and back works correctly. I've made connection test and authorization test.

I've set the rfc back as the master in transaction sdccn, and when I execute the EarlyWatch Alert for Solution Manager task, it fails.

Checking the task-specific log I have this entries:

11:44:31	 > Session rescheduled 0100000001740 0000000064 EWALERT SolMan for 20090204120000 ( attempt 0001 )
11:44:31	Error transferring session data to SM_SMGCLNT010_BACK
11:44:31	 > transfer data to mapped session ID 0000001740 010 destination SM_SMGCLNT010_BACK
11:44:30	Transfer of session data started to destination SM_SMGCLNT010_BACK
11:44:30	Data collection completed for session 0100000001740 EWALERT SolMan
11:44:30	 > Service definitions empty; no data to collect
11:44:30	Data collection started for session 0100000001740 EWALERT SolMan
11:44:30	 > New data collection triggered using reference session TSKR000000014
11:44:30	Session download data requested using task 0000000064 by FUNCIONAL
11:28:25	 > Service definitions empty; no data to collect
09:43:25	 > Service definitions empty; no data to collect
09:35:25	 > Service definitions empty; no data to collect

Please,

Could you help me?

Thanks and Regards,

Tomas.

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4 Answers

  • avatar image
    Former Member
    Feb 04, 2009 at 11:57 AM

    Hi Tomas,

    I think the important line from the log is

    "Service definitions empty; no data to collect"

    Please check that the service definitions are present and uptodate on the system. The easiest way to do that is to delete and replace them. Note 727998 explains how to do that.

    best regards,

    -David.

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    • Former Member

      Hi David,

      Thanks for your reply. I've made the changes exposed in SAP Note 727998, and now the task finishes with no errors.

      The problem now appears when I execute the job and see the EW Alert. It's rated grey and when I open it I see:

      1 Download Problem

      We were unable to perform a correct analysis, because function module SYSTEM_INFO is missing from the download data. This may be due to a problem with the data transfer or collection process.

      So I've checked the task log again and seen all those errors:

      SSF_COLLECT_DATA_FOR_SDCC_DB : Time limit exceeded. on MASRV03_PRD_10
      SCAG_RFC_GET_USAGE_DATA : no matching interface found
      GET_CUSTOMIZING_INFO : no matching interface found
      SYSTEM_INFO : no matching interface found
      GET_MEM_ALL : no matching interface found
      GET_FSYS_SINGLE : no matching interface found
      GET_CPU_ALL : no matching interface found
      FILL_SNAPSHOT_DATA : no matching interface found
      TH_SAPREL : no matching interface found
      TH_REQUEST_QUEUE : no matching interface found
      SAPWL_WORKLOAD_GET_SUMMARY_I_X : no matching interface found
      SAPWL_WORKLOAD_GET_SUMMARY_I_W : no matching interface found
      SAPWL_WORKLOAD_GET_STATIST_I_W : no matching interface found
      SAPTUNE_HISTORY_DIRECTORY : no matching interface found
      SAPTUNE_GET_SUMMARY_STATISTIC : no matching interface found
      PROFILE_FROM_PAHI/S : no matching interface found
      EW_TH_WPINFO : no matching interface found
      SL_RFC_SE06 : no matching interface found
      TH_SERVER_LIST : no matching interface found
      SYSTEM_SWITCH_GET : no matching interface found
      SCUI_GET_NORMAL_OP_MODES : no matching interface found
      SCUI_GET_BATCH_INPUT_INFO : no matching interface found
      SCUI_GET_ARCHIVE_INFO : no matching interface found
      RSFEC_DATA_READ : no matching interface found
      RSDDCVER_RFC_BW_WHM_STAT : no matching interface found
      RSDDCVER_RFC_BW_STATISTICS_2 : no matching interface found
      RSDDCVER_RFC_BW_STATISTICS : no matching interface found
      RSDDCVER_RFC_BW_AGGR_STAT : no matching interface found
      RSDDCVER_AGGREGATES : no matching interface found
      OCS_GET_INFO : no matching interface found
      MSS_GET_VERSION : no matching interface found
      MSQ_VIRTLOG_DOWNLOAD : no matching interface found
      DD_DB_CONSISTENCY_CHECK : no matching interface found
      PROFILE_FROM_PAHI/D : no matching interface found

      Please, Could you help me??

      Thanks and Regards,

      Tomas.

  • avatar image
    Former Member
    Feb 05, 2009 at 11:05 AM

    Hi Tomas,

    can you check that the tick box in SDCCN->GoTo->Settings->TaskSpecific->Data Request->Settings->Attributes for data collection->allow approximate session data collection is selected?

    best regards,

    -David.

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    • Former Member

      Hi David,

      Thanks for your reply. I've checked the tick box you mentioned and is already activate.

      Any other idea?

      Thanks and Regards,

      Tomas.

  • avatar image
    Former Member
    Feb 05, 2009 at 11:57 AM

    Hi Tomas,

    I can only think that the ST-PI and ST-A/PI versions are old...can you tell me which ones you have?

    best regards,

    -David.

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    • Former Member

      Hi David,

      Actually both addons are up to dated:

      ST-PI: 2008_1_700

      ST-A/PI: 01L_ECC600

      I've also applied the SAP Note 1300023 for ST-PI.

      Any other Idea?

      Thanks and Regards,

      Tomas.

  • avatar image
    Former Member
    Feb 05, 2009 at 02:47 PM

    Hi Tomas,

    I'm out of ideas. I can only think it would be an idea to re-set SDCCN on the system:

    SDCCN->GoTo->Settings->Task Processor->Change Settings->Deactivate

    and then

    SDCCN->Utilities->Activate

    best regards,

    -David.

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    • Former Member Former Member

      Hi Sanjai,

      Thanks for your reply, but I've also checked that SAP Note and followed all the recomendations shown on those threads and implemented SAP Note 1300023 for ST-PI 2008_1_* and those log errors are still in the task log.

      Any other idea?

      Thanks and Regards,

      Tomas.