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Former Member

Default mail client (CR XI)


we have the following problem:

We have a application using Crystal Reports XI. It's a C++ application and not a .net, but i think that doesn't matter. One customer using this application has Lotus Notes and NOT Microsoft Outlook as mail client.

When using the Crystal Reports export function for export (any format, pdf, xls etc...) into application (not save, just open) we get a message that there is a problem with the default mail client (message box has the title "Microsoft Office Outlook"). The exact message: "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Office Outlook and set it as the default mail client."

I have checked this an found out, that exporting into application (not save on harddisk) is never possible with CR XI, if Outlook is NOT the default mail client but another mail client is correctly registrered as default mail client.

Why and is there a solution for this problem? Or is this a Microsoft sponsored error? 😉

Best Regards,


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  • Best Answer
    Posted on Feb 04, 2009 at 05:13 PM

    Hi Michael,

    Have you tried exporting to Notes from the Crystal Reports Designer? You also need to install the Notes export dll using the custom install option.

    Confirm it works in the designer first and then if if fails I transfer your case to the Report Design forum to get it working there first. Then it's simply a matter of setting the export options in code.

    Also, try exporting using the viewers Export button to see it the option to export to Notes is available, if it's not then the export dll is missing.

    Thank you


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