The BP information(Company name & Contact person) is NOT getting displayed on some of the Lead transactions on MSA. Although,it is displayed on most of the Lead transaction on MSA.
1) If I download say 20 Leads from CRM Server to MSA, the BP data is missing only on some 4-5 Leads. All other Lead have the correct BP information.
2) And, if 2 Leads are downloaded for the same BP, 1 Lead has the BP data whereas the other does NOT have it.
-This shows that the BP data is available in MSA database but it is NOT displayed on the MSA tileset.
-Also, we are able to pull the BP (Activity Partner & Contact person) under the respective BP search on MSA.
We checked the Client SQL database table and all the data (Master & Transaction) are present there.
However, when we check the tables for the Lead where BP is missing, the BP information is NOT available. i.e, the BP information is not available at the table level for that particular transaction.
In spite of all the Master data available in database level.
Can anyone please help us with this?
Thanks in advance.