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Marketing Cloud Customizing - Industries from SAP ERP

SCHNEIDERT
Active Contributor
0 Kudos

Hello,

in Hybris Marketing Cloud under "Configure My Solution" --> "Contacts & Profiles" I can configure e.g. functions, departments and industries for the contacts in the system.

By default there are e.g. some main-industries maintained in the system.

When I click on "Configure" --> "Application Help" it says that if the system detects a connected ERP-System, the industries are automatically proposed from that ERP-System.

So now I have an SAP ERP connected, but the entries for industries remain the same as before and are not taken from ERP. (Same problem for functions and departements)

Do I have to execute any further steps in the Cloud to get these industries from ERP?

Best regards

Tobias

Accepted Solutions (0)

Answers (1)

Answers (1)

Josef_Ehbauer
Advisor
Advisor
0 Kudos

Hi Tobias,

I think this was a temporary issue in our solution. From the configuration of values for industries you cannot navigate to the ERP system t retrieve code values from ERP .

When loading data from S/4HANA (Cloud or On-Prem) you can use the value mapping in CPI to map to the industry values given in Marketing Cloud Standard. Alternatively you have to maintain the industry values from S/4HANA in Marketing Cloud and skip the value mapping in CPI.

Kind Regards,
Josef Ehbauer
SAP Marketing Cloud Product Development