How to get the Customer's notes from HCP into C4C.

[Former Member]

HI Experts

I have an urgent requirement to get the Customer's notes from HCP Into C4C. We are able to get the agent's notes but not able to get the customer's notes. Please suggest me Experts that how Can I get it.

Your Suggestion is valuable for me.

Please reply as soon as possible.

Thank you

Avinash Sunder

[former_member87164]

Dear,

As per as I know,

The only way to add a note to an existing account is to update it manually.

Br,

Keshav

[Former Member]

Hi Keshav

Thank you for your reply

I need the Customer's notes in the Ticket(Interaction) in the Accounts Can you suggest me that.

How can I get the Customer's notes I am able to send the agents reply from C4C to HCP but not able to get the customer's reply from the HCP. It is not working Vice Versa Collaboration is not working.

Please help me on that

[Former Member]

hi Keshav

Mis type there not in Account I need the Customer's notes in interaction section in Ticket's Overview.

Can you help me on that part.