Hello,
As part of EC Service Center implementation, we have come across a requirement where certain data needs to be copied from Employee master to Ticket i.e. transaction. This is needed for reporting purpose so that if there is change in employee master then transactional reporting is not impacted.
For ex: We want to copy Department field from Employee to Ticket so that if employee switches department then the ticket remains linked to earlier department.
Is it possible to achieve this requirement via rules or workflows? Or only via SDK
Regards,
RG