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Jun 12, 2018 at 12:58 PM

Cancellation of production order confirmation with abnormal processing time

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Hi all!

We are facing some problems while doing cancellation of PO confirmation. User is taking +5 hours to do a cancellation of an order of 200 items average.

I talked to basis team, did a trace but did not found any problems. This is happening in all systems, so it is not a overloaded processing.

I did a test in QAS, cancelling an confirmation of 10 items thru CO13. The program gave me a confirmation message of the process

But since the cancelling doesn't reflect in documents, I went to SM12 and verified 118 table locks, even after 15 minutes after.

Is a +5 hours processing normal?

Is there a configuration or tuning in order to decrease the processing time of CO13?

Thank you very much for your help in advance.

Best regards,

João

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