Hi All,
i config. Automatic mail configuration in service Desk with help of blog posted
https://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/7318. [original link is broken]
Transaction CRMBS02 for User Status Profile of SLFN transaction type: SLFN0001 Service Desk Status Header.
Possible constant values for SLFN (see spro-->Define Status Attributes) :
u2022 E0001 New
u2022 E0002 In processà The mail wil be send when the message status is changed from 'open' to 'in process'
u2022 E0003 Customer Action
u2022 E0004 Sent to SAP
u2022 E0005 Proposed Solution
u2022 E0008 Confirmed
then i use these E0001-E0008 value while defining start condition in sppfcadm for automatic mails.
in same way if i want to config. Automatic mail in CHARM, what value i have to take in place of E0001-E000*
Please suggest i want to make automatic mail generation in below conditions.
1. when "To be Approved" change in "approved" status : mail to developer
2. when "In development" change in "Devlopment complt" status : mail to requester for testing in qlt server
3. when "Tested successfully" : mail to IT operator for transporting in Production server.
any kind of help will rewarded points.
Regards
Andrew