Not able to login to User management link in portal

[Former Member]

Hi,

I am not able to login to "User Management" link from index.html page. When I enter user name and password, only page is getting refreshed and it is not logging in.

Error from default trace:

#1.5 #00188B34FD33006C0000002800007AC8000461B1DE2BD2F2#1233316471589#com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl#sap.com/tc_wddispwda#com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl#J2EE_ADMIN#2018##mysapbw_BW7_23635150#J2EE_ADMIN#c13b1ba1eec411dd9cbb00188b34fd33#SAPEngine_Application_Thread[impl:3]_2##0#0#Error#1#/System/Server/WebRequests#Plain###application [webdynpro/dispatcher] Processing HTTP request to servlet [dispatcher] finished with error.

The error is: java.lang.NoSuchMethodError: com.sap.security.core.wd.umeuifactory.wdp.IExternalUmeUiFactoryCompInterface.hasSimplePermission(Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;)Z

Exception id: [00188B34FD33006C0000002600007AC8000461B1DE2BCF03]#

#1.5 #00188B34FD33005F000004A300007AC8000461B1E07DB217#1233316510512#com.sap.engine.services.security.authentication.logonapplication#sap.com/com.sap.security.core.admin#com.sap.engine.services.security.authentication.logonapplication.doLogon#J2EE_GUEST#0##n/a##d88d4300eec411dd9ac900188b34fd33#SAPEngine_Application_Thread[impl:3]_6##0#0#Error##Java###doLogon failed

[EXCEPTION]

#1#com.sap.security.core.logon.imp.UMELoginException

at com.sap.security.core.logon.imp.SAPJ2EEAuthenticator.logon(SAPJ2EEAuthenticator.java:949)

at com.sap.security.core.logonadmin.ServletAccessToLogic.logon(ServletAccessToLogic.java:208)

at com.sap.security.core.sapmimp.logon.SAPMLogonLogic.doLogon(SAPMLogonLogic.java:914)

at com.sap.security.core.sapmimp.logon.SAPMLogonLogic.uidPasswordLogon(SAPMLogonLogic.java:578)

at com.sap.security.core.sapmimp.logon.SAPMLogonLogic.executeRequest(SAPMLogonLogic.java:158)

at com.sap.security.core.sapmimp.logon.SAPMLogonServlet.doPost(SAPMLogonServlet.java:60)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)

#

Please help me in resolving this issue.

Regards,

Nallasivam.D

[Former Member]

Try to login through the J2EE_Admin and master password.

Manisha

[Former Member]

Hi,

After looking into the error first i dont think you are enter the right password.

In case if you are entering the right password then you might not have the necessary admin rights on portal.

Regards,

Ramanath