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Change the Validity Date.

rameshjaiswal
Explorer
0 Kudos

Dear Supports,

We have tickets more then 1000 in solution manager. The status is over due ie. the current date = 3 days validity is passed. the status is marked as Proposed Solution. and the monitor status is in RED.

Please confirm how can i changed it to green else increasing the date form 3 days to 365 days for temporary.

Current Setting under the ticket is as follows.

Start customer requirement TU 27.01.2009 00:00 INDIA Current Date

End customer requirement FR 30.01.2009 00:00 INDIA Start + 3 Days

Ramesh Jaiswal

9867936636.

Accepted Solutions (0)

Answers (1)

Answers (1)

prakhar_saxena
Active Contributor
0 Kudos

Ramesh

You can change the default date and time via configuraiton from spro

Goto spro->scenario specific>service desk>

The create a customized date profile and then assign this to transaction type...if u r usin std then it wil be SLFN.

For more....Goto the Service desk config guide....available on Service.sap

Regards

Prakahr