Skip to Content
Former Member
Jan 30, 2009 at 04:13 AM

How to enable Free Seating feature for CTI in IC Web Client?


Hi Gurus,

Cisco needs this following versions features to integrate the Cisco Unified crm connector for SAP.

SAP Interface and Release Level Requirements:

‐ CA-ICI-CTI 6.2 - Integrated Communications Interface u2013 CTI


‐ SAP NetWeaver Application Server 6.10, 6.20, 6.30, 2004, 7.0

‐ SAP ICI Free Seating feature is required

I would like to know little more details about SAP ICI Free Seating Feature. If I have the latest ICI version with this feature, does it mean, automatically it is available for usage or any licensing has to be done separately to enable this? I am new and dont have much idea how this licensing part works in SAP.

Thanks in advance for your response....