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Former Member
Jan 30, 2009 at 04:13 AM

How to enable Free Seating feature for CTI in IC Web Client?

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Hi Gurus,

Cisco needs this following versions features to integrate the Cisco Unified crm connector for SAP.

SAP Interface and Release Level Requirements:

‐ CA-ICI-CTI 6.2 - Integrated Communications Interface u2013 CTI

6.20

‐ SAP NetWeaver Application Server 6.10, 6.20, 6.30, 2004, 7.0

‐ SAP ICI Free Seating feature is required

I would like to know little more details about SAP ICI Free Seating Feature. If I have the latest ICI version with this feature, does it mean, automatically it is available for usage or any licensing has to be done separately to enable this? I am new and dont have much idea how this licensing part works in SAP.

Thanks in advance for your response....

Thanks,

Kumar