Skip to Content
author's profile photo Former Member
Former Member

How to enable Free Seating feature for CTI in IC Web Client?

Hi Gurus,

Cisco needs this following versions features to integrate the Cisco Unified crm connector for SAP.

SAP Interface and Release Level Requirements:

‐ CA-ICI-CTI 6.2 - Integrated Communications Interface u2013 CTI

6.20

‐ SAP NetWeaver Application Server 6.10, 6.20, 6.30, 2004, 7.0

‐ SAP ICI Free Seating feature is required

I would like to know little more details about SAP ICI Free Seating Feature. If I have the latest ICI version with this feature, does it mean, automatically it is available for usage or any licensing has to be done separately to enable this? I am new and dont have much idea how this licensing part works in SAP.

Thanks in advance for your response....

Thanks,

Kumar

Add a comment
10|10000 characters needed characters exceeded

Related questions

4 Answers

  • Posted on Feb 02, 2009 at 04:22 AM

    Hi Kumar,

    For now, you can refer to the below link regarding Free Seating feature:

    http://help.sap.com/saphelp_crm70/helpdata/EN/45/ef98e2c3f406f6e10000000a155369/frameset.htm

    And pertain to the Licensing part of the same, I will get back to you shortly.

    With Best Regards,

    Vinod

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on Feb 19, 2009 at 05:55 PM

    Hi Kumar,

    We are upgrading CRM system from 4.0 to 5.0 and Cisco needs this following versions features to integrate the Cisco Unified crm connector for SAP.

    SAP Interface and Release Level Requirements:

    1.CA-ICI-CTI 6.2 - Integrated Communications Interface u2013 CTI 6.20

    2. SAP NetWeaver Application Server 6.10, 6.20, 6.30, 2004, 7.0

    3. SAP ICI Free Seating feature is required

    My Question is how do find the CA-ICI-CTI version? We are upgrading to CRM 5.0 and Netweaver 7.0. Is this product comes with the above requirements?

    Your help is highly appreciated. Thanks in advance

    Regards,

    Ravi

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on Aug 24, 2009 at 12:57 AM

    Hi Kumar,

    How is your SAP CRM integration with Cisco Unified CRM Connector? Is this integration easily to be implemented? Any unsolved problems exist?

    We are going to integated SAP CRM 7.0 IC with CISCO CTI.

    Hope to get your reply. Thank you in advanced.

    Best regards,

    Haibin

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on Nov 03, 2011 at 04:01 PM

    Dear Sir/ Ma'am,

    Presently our DEV CRM J2EE engine is on BCB/ICI version 3.00.64507 and we would like to upgrade to version BCB/ICI 3.02 for Free Seating Functionality in CRM Server.

    Can you please provide the information for upgrading of this ICI version 3.0 to 3.2 or any latest version. Also, appreciate, if could

    proivide any SAP document/Notes or link.

    An early reply would be appreciated.

    Thanks!

    Best Regards,

    Gunveen

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.