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Former Member
Jan 30, 2009 at 01:10 AM

TSR Visit recording in CIC0, 'To date' changes to current date

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Hey, hopefully this is the right forum for this.

When TSRs create a TSR Visit in the Interaction Centre (Trans CIC0), they are usually recording this for a historical date. However, the Interaction Centre's standard behaviour is it assumes you are in a call centre environment and are working on a "here and now" basis. So what it does when TSRs create a visit record, is default the TO (end) date to today's date once they hit the save button. They can over write this by overtyping the TO date with the actual (past) date once it has been saved and it will then overwrite the record with the required date.

I've been assigned the job of changing this standard behaviour to allow past dates to be entered and saved without having to create, save, overwrite and save again.

So what i'm looking for is function modules or locations of the code that is doing this.

Any help would be very appreciated.