Customer credit limit exceeded, but no lockout occurred

[former_member725577]

Hi Experts,

I have a situation that the customer have $1.000.0000 of the credit limit in FD33 but the ammount in accounts receivables is in $1.024.942,99. I saw in FBL5N have open items that sum this ammount. I checked the parameters in OVA8 but I don´t understand yet why credit limit exceeded.

I need to know if has some parameter that permited that the limit exceed.

Any suggestion?

[former_member183501]

Hi,

Generally, once "Credit Limit used" exceeds above 100% then system starts blocking the transactions depending on the settings you have done in Credit Management.

This is common in day to day business activities that customer exceeds his credit limit and can still get more goods/service after getting approval from higher authority and for that, SAP has provided VKM1 to VKM5 to release the blocked documents which have got blocked due to credit limit exceeded or some other reason based on OVA8 settings.

You would have got your answer by simply testing the same in quality/test system.

• Maintain customer credit limit in FD32 let's say 10k.
• Create an order>delivery & Invoice it with the value of 8k.
• Check in FD33 you find "Credit Limit used" i.e 80%.
• Create an Order having value of 4k. System will block it.(Depending on the settings block may take place at sales order,delivery or pgi level).
• Release the document via VKMs.
• Further bill it.
• Now, check in FD33.

This should clear your doubt.

Regards

Kamlesh

[former_member725577]

Hi Kamlesh,

Thanks for your return. I will do this test but I thought that the when I have limit credit in 10K, as your example, not is possible to liberated to credit in VKM. I thought that the user needed to raise the value in FD32. Regards,

I will to try this.

[VeselinaPeykova]

I do not understand why you are confused - you delivered some goods/services to your customer and issued some invoices, but the customer has not paid yet. It is understandble and logical that this debt counts against the credit limit.

If you beleieve that some of these open items should not be considered in credit limit check - this is also possible via configuration or/and development.

[former_member725577]

credit-limit-exceed.png