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Former Member
Jan 29, 2009 at 06:33 PM

Transport error: Communication failure on Web_IntelligenceJobServer

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Our Business Objects Enterprise (BOXIR2 - SP 3.6) is distributed across 5 servers

On 4 of the servers we have 3 instances each of of WEB Report Servers and 1 instance of WEBI Job Server enabled and running

We have a Requesttimeout value of of 10800000 in the command lines of each WEBI Report Server and a Requesttimeout value of of 10800000 in each WEBI Job Server

In CMC the values in Servers for each WEBI Report server is

Maximum Simultaneous Connections = 50

Connection Time Out = 180 minutes

List of Values Batch Size = 1000

Maximum Size of List of Values for Custom Sorting = 1000

Universe Cache Size = 20 universes

In CMC the values in Servers for each WEBI Job Server is

Maximum Jobs Allowed = 30

The command lines for the WEBI Job servers are

"
ServerName\C$\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\procWebi.exe" -service -name ServerName.Web_IntelligenceJobServer -ns CMS_Name -objectType CrystalEnterprise.Webi -lib procwebi -restart -jsTypeDescription "Web Intelligence Job Server" -RequestTimeout 10800000

The command lines for WEBI Report Servers are

"
ServerName\C$\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\WIReportServer.exe" -service -name ServerName.Web_IntelligenceReportServer -ns CMS_Name -requesttimeout 10800000 -restart

All the WEBI Jobserver and WEBI ReportServer instances use a company id/password instead of the system account

Of late we have encountered a situation where serveral of queries when scheduled are picked up by the WebI JobServer but it results but after showing a Running status for 6 hours it outputs the following error message

Error Message: Transport error: Communication failure.

Prior to setting the RequestTimeoutFlag of 10800000 the WEBI Jobserver would time out in 20 minutes with the same message

I would think that with the values set the way they are we'd get the error in 180 rather than 360 minutes. Also if connections are not available why do shorter queries, that are run after these queries are submitted, run and complete successfully in the same time that they normally did

Not sure if this will help but I do want to point out that 2 servers were added to the existing application about a month back. For these new servers if I want to change the values in the CMC for the WEBI Report Servers, I have to stop the services, switch the WEBI Report Server to the system account, restart the application, alter the values, stop the service, plug in the userid/passwword and start up the service. For the other services I can update the value in the CMC and restart the service and I am done. The error I get when I try to do this on the new servers (without reverting back to is system account) is

Update Error There was an error while writing data back to the server: Internal error: An undefined error has occurred in the administration interface

We used the get Transport errors in the past but it does seem that the problem has been somewhat exacerbated in the past month.Can someone explain what is possibly going on and what I can do to fix this problem?

Thank You

Shariq

Edited by: Tariq Shariq on Jan 29, 2009 11:39 PM