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Jun 13, 2018 at 08:21 PM

cslibu-2-0-0.dll crashing Intermittently

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Hello,

We are using cslibu-2-0-0.dll in an windows services which calculates some data and export same to PDF format using the capabilities of Crystal Library.


In production environment, we are seeing below mentioned crash Intermittently in EventViewer when the service runs:

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Faulting application name: ApplicationName.exe, version: 18.0.199.50, time stamp: 0x5afd37c4

Faulting module name: cslibu-2-0-0.dll, version: 11.0.0.893, time stamp: 0x41b6aba3

Exception code: 0xc0000005

Fault offset: 0x00003b90

Faulting process id: 0x18e8

Faulting application start time: 0x01d3ff68260915c7

Faulting application path: ApplicationPath\ApplicationName.exe

Faulting module path: C:\Windows\SYSTEM32\cslibu-2-0-0.dll

Report Id: 8bd1a0bc-6b90-11e8-80f3-0050568bbb9a

Faulting package full name:

Faulting package-relative application ID:

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We are using Windows Server 2012 R2 Data-center.


Is there any known issue with this version?


Do we have any solution to prevent the crash from happening.

Any help\suggestions on this is really appreciated.


Thank You,
Dharit