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Jun 12, 2018 at 10:10 PM

How to Understand Social Media Priorization Parameters and tune the settings

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Hi All,

I need to understand how SAP C4C will score the social media messages and how the parameters affect the priority.

https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1805/en-US/1882565f763d1014b6a8e7ac0863966e.html

The official documentation is not complete enough for me to understand the impact of a change.

I'm from a country where the top influencer will have 1 million followers max, and the default settings will flag that comunication as a normal priority incident.