CRM related issue

[Former Member]

Hi,

i have a query that if on a given day the CRM system starts working really slowly , then what are the reasons behind it and is there any way to rectify it .

[Former Member]

Hi Arpit

There could be any number or reasons for this, it could be network related, or SAP CRM specific.

Speak with your networks people and see if they can pick upany issues with bottlenecks affecting the CRM system.

Also check for SAP Notes on the subject.

Regards

Arden

[Former Member]

dear arden if they are SAP CRM specific then what options do i have to rectify them

[Former Member]

Hi Arpit

Hopefully the issues you are experiencing are not new to SAP CRM so there should be some SAP Notes on the subject.

I'm not sure what version of SAP you're running, if you tell me I maybe able to assist further.

Otherwise search here for possible solutions: https://websmp208.sap-ag.de/support

Have you verified with your networks people that CRM is definitely causing the issue.

Under what conditions is this happening, what functionality.

Regards

Arden

[Former Member]

HI ARDEN,

MY CRM VERSION IS BBPCRM 4.0 AND GENERALLY THE PROBLEM ARISES QUITE OFTEN, AND IT OCCURS DURING DATA ENTRY CAN U HELP ME WITH ANY TRANCTIONS CODES USING WHICH I CAN MONITOR AND SOLVE THIS PROBLEM , MAYBE SOME NOTES RELATED TO THIS TOPIC.

[Former Member]

Hi Arpit

The following Note are worth reading:

902083:

696262:

677456:

651069:

The only transaction I know of for analysing the system is: ST01 but this is an authorization trace not a performance trace.

What are you network people saying.

Regards

Arden