I'm working in a VAR SAP at Solution Manager SP17. I'm testing service desk.
When a support message is sent to the service desk and I change the status to "In Process", an e-mail is sent to the Sold-To party to notify him that his support message is treated by our support team.
In transaction BP I have one e-mail address and this process works fine, BUT if I put two e-mail addresses, I don't receive either of them. I've configured like that:
Please, could you help me?
Thanks and regards,