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Jun 12, 2018 at 04:28 AM

yMKT Potential Bug: Corporate Account and Contacts Linked with different Origins are not working

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Hello Experts,

There is an potential of bug in the code which I could figure out if my understanding is correct. Can someone validate and let me know their findings.

The scenario is as follows:

I have 5 different Business Units and each business unit is separated from each other. There is a potential case that one Corporate Account is available in 5 Business Units. Therefore I have configured 5 Source of Origins though it is coming from one system.

The data for these Corporate accounts are same except the Origins and Origin Id. When I upload them, the yMKT created 5 different Corporate Accounts. This is strange as it should Merge and create one Contact Record with three different Origins? I think this is not implemented for Corporate Accounts. Anyone can validate it? I have attached the screenshot of my data. Please refer.

Secondly I have uploaded the contacts for these Corporate Accounts and there is a possibility that 1 contact can be assigned to these Corporate Accounts at Business Unit Level. Therefore I have configured 5 different Origins with the same data of the contacts but the Origin, Origin Id, Company ID, Company Origin different.

When I upload the data the contacts are uploaded and each 5 corporate accounts are shown with Contact data. But after Merging of the contacts, the Contact data is removed from 4 of the accounts and remain in 1 account. This is really a BUG in the code. However when I checked the Data Stewardship for a contact there it is showing up the contact with different origins with the Corporate Account details. Screenshots attached.

Data Stewardship screenshot shows that the Contact is assigned to Barkley.

data-stewardship.png

Corporate Account Spreadsheet: This shows that the Origin and Origin Id is different remaining details are same. corporate-account-screnshot.png

Contact Data spreadsheet:

This shows that the Origin and Origin Id is different and Company details to which the Contact should be linked are also different .remaining details are same.

contact-screenshot.png

Please note that I can see the contact details to each above corporate account before the merge of the contacts.

Best Record Screenshotbest-record-contact.png

Corporate Account Screenshot

caccount.png