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Former Member
Jan 27, 2009 at 02:18 PM

BO 3.1: The session has been logged off or has expired. (FWM 01002)

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Hello,

We are experiencing persistent FWM 01002 errors when using BOXI 3.1 InfoView at random time intervals.

Here is the complete error:

An error has occurred: Unable to reconnect to the CMS bo.server.com:6400. The session has been logged off or has expired. (FWM 01002)

Details:

-This is a clustered environment: 2 Windows 2003 servers

-Using out of the box Tomcat for web/app

-New build, no upgrades

-Load balancer for 2 web servers

We have upped all known server.xml to a 60 min timeout setting, but yet we will see timeouts as soon as 10min.

Running through the standard troubleshooting now w/ BOBJ support...but any immediate ideas or thoughts would be appreciated.

KMS