Select outbound email based on Segmentation Origin ID

[antoniomorais]

Hi Experts,

Our Interaction records have multiple Email Facets that are updated from different external system. Depending on the priority of the Origin the Default E-mail address in the Interaction Contact is defined.

When we create a new Target Group and apply the Origin Filter, the select list of members that are returned contain the default email address and not the email related to the Oirign ID user in the segmentation. This means that when execute a campaign, specifically to address a single Origin, the email used is the default one and not the one related to the Origin.

Do you know how can we define the outbound email address to be used in a campaign depending on the Origin id used to generate the target group?

Kind Regards,

Antonio Morais

[antoniomorais]

This can be achieved by creating a custom Class and assigning it to the diferent campaign actions.

[vervinckt_joyca]

Hello,

Have you ever found a solution for this?

Kr,

Joyca

[antoniomorais]

Hi Joyca,

Yes, we have changed the Class linked to the Campaign actions and added some custom logic into it.

Kind Regards,

Antonio Morais

[vervinckt_joyca]

Thanks!