XI error - Stack Trace class com.sap.rprof.dbprofiles.DBException

Hello,

We have installed XI 3.1 with master password of 10 characters so now when we go to access Exchange Profile page we get below error

We tried to reset XI* users password to 8 digits via SAP R/3 logon - SU01, XILDUSER is geting locked again n again.

So don't know how to reset in Java Stack. Cos if we go to UME page then it is not allowing to reset passowrd for user. Pls help ASAP .....XI post installation is pending.

PLEASE HELP.....

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Name or password is incorrect. Please re-enter

Stack Trace class com.sap.rprof.dbprofiles.DBException:

at com.sap.mw.jco.MiddlewareJRfc.generateJCoException(MiddlewareJRfc.java:413)

at com.sap.mw.jco.MiddlewareJRfc$Client.connect(MiddlewareJRfc.java:823)

at com.sap.mw.jco.JCO$Client.connect(JCO.java:2922)

at com.sap.rprof.dbprofiles.DBProfiles.getProfile(DBProfiles.java:101)

at com.sap.rprof.dbprofiles.RemoteProfile.readRemoteProfileFromMedia(RemoteProfile.java:1096)

at com.sap.rprof.dbprofiles.RemoteProfile.getRemoteProfileFromFactory(RemoteProfile.java:193)

at com.sap.rprof.dbprofiles.RemoteProfile.getRemoteProfile(RemoteProfile.java:143)

at com.sap.rprof.dbprofiles.ExchangeProfile.getExchangeProfile(ExchangeProfile.java:45)

at com.sap.rprof.remoteProfile.webui.ProfileWebTree.(ProfileWebTree.java:24)

at com.sap.rprof.remoteProfile.webui.Edit.getNewWebTree(Edit.java:329)

at jsp_treeexprof1232602497578._jspService(jsp_treeexprof1232602497578.java:32)

at com.sap.engine.services.servlets_jsp.server.servlet.JSPServlet.service(JSPServlet.java:467)

at com.sap.engine.services.servlets_jsp.server.servlet.JSPServlet.service(JSPServlet.java:181)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:385)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:263)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:340)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:318)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:821)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:239)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:147)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:37)

at com.sap.engine.core.cluster.impl6.session.UnorderedChannel$MessageRunner.run(UnorderedChannel.java:71)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:94)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:162)

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Thanks,

Ankita