Hi,
Why SAP Support is Important
It boggles the mind how companies can spend hundreds of thousands, and even millions of dollars implementing SAP, and yet, once they are live, they cut budgetary funds for supporting their post go live environment. Months, and even years after the go-live, companies are struggling from a support perspective because CIO's didn't push for a support budget or properly plan for life after live. Typically, the effects are disastrous, and are felt from both an organizational and user perspective. These include:
No Competency Center or support strategy formed
Running the system with antiquated or sub-standard processes
Diminished buy in from the user community of the solution
User frustration, bitterness and feelings of abandonment
Delay in business benefit realization
SAP Support is important because it is the missing link for long term SAP success. And, when the Support Team is strategically focused and aligned with business objectives, chances for long term success drastically improve. Overall, SAP support is the foundation for driving functionality enhancements and SAP knowledge to the user community. No matter what your current situation is, it is never too late to take the necessary steps to optimize SAP and surrounding business processes, boost user satisfaction, and improve overall business results.
Regards,
deepak.
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