Cannot register servers to the CMS

[Former Member]

Hi all,

We are running CE10 (Express) on a SBS2000 machine (very old I know!) . Everything was working fine until we installed a new SBS2003 domain controller on the network.

When I rejoined the 2000 machine to the domain, most CE services stopped running. I now have the problem that the Crystal Input/Output File Repository, Crystal Job, and Crystal Program Job servers still will not start.

In the Crystal Config Manager I can't get all the servers to Enable. Only the Crystal Cache and Web Component Servers are currently enabled.

When I attempt to enable the others, the following error message appears,

"A server running on a machine different from the CMS machine may not register to the CMS when using the Express version or a per processor license. The product must be upgraded"

This doesn't make much sense as all the servers (including the CMS) are still on the same old 2000 machine. I have changed nothing but the local administrator password, which was changed in line with the new domain admin password. I wasn't involved in the original CE configuration, but as far as I can see there was no dependency on the old domain controller.

Hope someone can help, as I've tried lots of things and completely run out of ideas.

Regards,

Luke

[BasicTek · Accepted solution]

joining the server to a domain renames the computer FQDN. You can try recreating the services but in some cases reinstallation was preferrable (backup your FRS and CMS DB 1st) as there may be other issues as well. I'm not familiar with how changing the computer name affected CE10 just remembering from XIR1/2.

Regards,

Tim

[Former Member · Accepted solution]

Thanks Tim, that was very helpful. I recreated the services and this has now allowed me to start all of them and also enable all of them. So I'm nearly there.

Only trouble now is that running a report through CE now gives the message:

The database logon for this report is either incomplete or incorrect

This looks similar to the old looping database logon problems that I've seen before. Will do some more searching and see what I can find.

Thanks again.

Cheers

Luke

[Former Member · Accepted solution]

All is working well again now.

I had to change the Page Server logon account to the domain Administrator.

Thanks

Luke